Solla Health Privacy Policy 
 

Introduction

At Solla Health, we are committed to protecting your privacy and the confidentiality of your personal and health information. As a healthcare provider, we are bound by the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all relevant health records legislation.

This Privacy Policy outlines how we collect, use, store, and disclose your personal and health information in compliance with Australian law and healthcare standards.

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1. Information We Collect

We may collect:

• Personal information: name, address, phone number, email, date of birth, emergency contact.

• Health information (sensitive information): medical history, treatment notes, test results, NDIS/My Aged Care details, and information necessary for physiotherapy care.

• Payment details (if relevant to billing or invoicing).

• Website data: limited analytics or cookies for site performance (non-identifiable).

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2. How We Collect Information

We collect information through:

• Direct interactions (in-person, phone, email, website forms).

• Referrals from GPs, specialists, allied health providers, or support coordinators (with consent).

• NDIS or My Aged Care systems (where applicable).

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3. Why We Collect and Use Your Information

We collect and use your personal and health information to:

• Provide safe, effective physiotherapy care.

• Document your treatment and clinical progress.

• Communicate with you, your family, carers, or other healthcare providers (with consent).

• Meet our legal, professional, and funding obligations under the NDIS, My Aged Care, or other programs.

• Manage billing, administration, and clinical governance.

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4. Storage and Security of Information

We take all reasonable steps to protect your personal and health information from loss, misuse, unauthorised access, or disclosure.

• Health records are stored securely in [insert electronic system or physical filing details].

• Access is restricted to authorised staff only.

• We retain health records in accordance with Australian health record retention laws (generally 7 years for adults, or until age 25 if collected before 18).

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5. Disclosure of Information

We will not share your information unless:

• You provide consent.

• It is necessary for your care (e.g., sharing with your GP, specialists, or support providers).

• It is required by law (e.g., mandatory reporting, court order).

• It is required for funding or program compliance (e.g., NDIS audits, My Aged Care reporting).

Where disclosure occurs, we take all reasonable steps to ensure third parties also protect your privacy.

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6. Your Rights

You have the right to:

• Access your personal and health information.

• Request corrections if your information is inaccurate or incomplete.

• Withdraw consent for certain uses of your information (unless required by law).

• Make a complaint if you believe your privacy has been breached.

Requests for access or correction can be made in writing to the contact details below.

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7. Complaints and Concerns

If you have a concern about how your information has been handled, please contact us directly.
If you are not satisfied with our response, you may lodge a complaint with the:

• Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

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8. Contact Us

For questions or concerns about this policy, please contact us:
📧 Email: sollahealth@gmail.com